Job description

Candidate Profile:

• Bachelor's Degree in Computer Science, or related curriculum
• Secret Security Clearance
• 1-3 years of relevant IT experience
• Problem-solver
• Great interpersonal skills

Responsibilities:

• Provides local onsite support, analytical and technical support for end users and systems. This includes installation, repair, preventive maintenance, troubleshooting, upgrades, modifications and enhancements of hardware/software for individual endpoint devices.
• Troubleshoots software and hardware questions, issues, problems and failures with workstations, personal computers, related hardware and software; this may include more complex and challenging matters that require research and initiative to resolve. Activities include recognition, research, isolation, resolution, and follow-up actions.
• Screens and diagnoses internal inquiries and work requests for maintenance of personal computers. Identifies incidents, issues, questions and problems that are beyond the scope of the work group and refer those to higher-level End User Support staff members or to other IS groups.
• May recommend changes to existing procedures. Works with end users as necessary to assure they know and follow new and existing procedures.
• Assures that all activities are documented and reported according to IT standards.
• Regularly follows up with end users to ensure that questions, issues and problems have been resolved to the user's satisfaction.
• Maintains knowledge of current trends in the development of end user hardware and software.
• May work with third-party vendors and contractors in handling routine installation, maintenance and use of their products and services.
• Assists with project mobilization activities; may work with projects having to do with IT infrastructure hardware, as directed.

Qualifications:

• Authorized to work in the United States
• Bachelor's Degree in Computer Science, or related curriculum) and at least 1-3 years of relevant IT experience
• Secret Security Clearance
• Problem identification, problem solving and analytical skills.
• A working knowledge of Operating Systems (Microsoft, MacOS, iOS, Linux) operating and applications as well as a very good knowledge of personal computer technology, including a variety of computer models, printers and peripherals.
• A very good knowledge of the Corporate IT environment and a functional knowledge of assigned areas of specialized technical expertise.
• Excellent customer service skills.
• Ability to identify, analyze and resolve technical issues, questions and problems with hardware and software configurations.
• Written and oral communication skills appropriate for the position, including the ability to speak very well in basic professional situations and present technical data in a logical manner that is easy to understand (may include communication via telephone, in person, or presenting to small groups).
• Ability to write moderately complex documents (may include emails, memos, procedures, presentations). Typically communicates with a wide variety of individuals (employees and managers) throughout the organization and outside of the organization (i.e. clients, vendors).

Job Type:

• Full-Time (40 hours/Week)

Salary:

• $30.00-35.00/Hour (Depending on experience)

Location:

• Centreville, VA
• Onsite support will be provided in home office as well as remote regional support with minor business travel, as needed.

About WOS

Founded in 2005, Workforce Opportunity Services (WOS) is a leading 501(c)(3) nonprofit committed to developing the skills of untapped talent from historically underrepresented communities through partnerships with organizations dedicated to diversifying their workforce. This includes people of color, women, veterans, first-generation college graduates, and early-career aspirants.

Utilizing a scientifically-based model derived from research conducted at Columbia University, we recruit, educate, train, and place high-potential candidates with leading organizations around the world. To date, WOS has served 6000+ individuals through partnerships with more than 65 corporations in 60+ locations worldwide. For more information, visit wforce.org.

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