Job description

International Residence Hall

EXPERIENCE DRIVEN, SAFE, FUN, NETWORKING, LIFELONG FRIENDS

International Residence Hall is the Nation’s most experienced operator of Employee Housing for BridgeUSA J1 Work Travel Students. We provide a comfortable, safe, and welcoming home-away-from-home to people from at least 30 different countries and we have served local employers large and small.

Guest Service Representative

We are looking for a highly organized candidate with excellent people skills for the position of weekend guest service representative. Guest service representatives are responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing conflict or tension in residence hall, among other duties.

The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.

Guest Service Representative Responsibilities:

• Greeting guests upon arrival and making them feel welcomed.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Delivering mail and messages.
• Processing guest payments.
• Coordinating with staff management.
• Being a source of information to guests on various matters such as transport, restaurant advice, local attractions and much more.
• Accommodating general and unique requests.
• Diffusing conflict or tense situations with guests.

Guest Service Representative Requirements:

• Schedule is Saturday and Sunday 7 am to 3 pm.
• High school diploma or GED.
• Ideal candidate will have activities experience!
• 2+ years of customer service experience.
• Certificate or diploma in hospitality advantageous.
• Exceptional interpersonal skills.
• Excellent written and verbal communication.
• Good time management and organizational skills.
• Conflict resolution experience.
• Patience and good listening skills.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person

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