Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health’s robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.

JOB SUMMARY: The dispatcher manages the daily patient transport flow for their assigned shift. Dispatches Assigns transport requests to transporters to transport patients throughout the facility and is responsible for monitoring transports, answering phone and communicating with requesting areas.. On occasion, the dispatcher will transport patients, specimens, and medication throughout the facility via bed, stretcher and/or wheel chair, maintaining proper safety and infection control methods, and ensuring that the patient is given the utmost courtesy and respect by utilizing good customer service skills and adhering to the ServiceFirst standards of behavior. Dispatcher also supervises/leads team in absence of the supervisor, as assigned. Other job functions include statistical reporting, cross training and leadership.

MINIMUM QUALIFICATIONS:
1. Education/Specialized Training/Licensure: High School Diploma or GED
2. Work Experience (Years and Area): 1 yr required
3. Management Experience (Years and Area): Some supervisory experience preferred
4. Equipment Operated: Computer, Stretcher, Wheelchair , Hospital Bed, Radio, Base Station, Oxygen Tanks, copying machine and electronic devices

SPECIAL REQUIREMENTS: (Check Applicable Areas)
1. Communication Skills: Above Average Verbal (Heavy Public Contract)

Bilingual Skills Preferred? Yes - Languages: Spanish
Writing/Correspondence
Writing/Reports

2. Other Skills: Typing wpm 25, P.C., MS Word, MS Excel

3. Advanced Education: Advance Training Specialty: CPR

4. Work Schedule: Weekends Holidays Flexible Overtime

5. Other Requirements: Healthcare customer service preferred; transportation and/or dispatch experience preferred; and management/leadership skills preferred.

RESPONSIBLE TO: Designated Supervisor

EMPLOYEES SUPERVISED: None