JOB SUMMARY

The Health Coordinator 1 facilitates patient continuity of care with the healthcare team. This position is accountable for utilizing available resources to ensure patients receive care that is continuous, comprehensive and coordinated across the care continuum. This position works cooperatively with providers and team members to accomplish goals and priorities under established policies and procedures.

ESSENTIAL FUNCTIONS OF THE ROLE

• Reviews reports to identify patient with past due adult preventative, diabetes and other identified clinical services; reviews the patient's electronic health record. Evaluates and compiles reports to help care coordination activities.
• Facilitates care coordination with many teams, disciplines or external resources as required. Identifies and facilitates referrals to community resources (i.e. food, transportation, medication help, caregiver needs) as requested.
• Contacts patients to recommend needed services, schedules office appointments and pends orders and referrals for providers to sign. Addresses patient and family concerns.
• Helps patients with self-management through approved, evidence-based education, telephonic engagement, encouraging and helping patient adherence to their care plans as requested.
• Monitors the patient transition from hospital to home and back to primary care physician (PCP). Contacts the patient to ensure completion of follow up activities. Notifies the PCP and clinical office staff of issues pertinent to patient care.
• Participates in departmental committees and quality improvement initiatives as appropriate.

KEY SUCCESS FACTORS

• Medical Assistant certification preferred.
• Excellent written and verbal communications ability.
• Exceptional attention to detail, with time management skills.
• Excellent listening, relational and communication (oral and written) skills, and professional, welcoming and respectful telephone etiquette. Ability to adjust communication style to suit different audiences. Caring listener, delicate, upbeat, optimistic, articulate, gracious and tactful. Ability to calm upset patients in a composed and professional demeanor.
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Excellent data entry, numeric, data entry and computer navigational skills, with attention to details.
• Able to work in a fast paced, dynamic and stressful environment.

BENEFITS

Our competitive benefits package includes the following

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based on position type and/or level

QUALIFICATIONS

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - Less than 1 Year of Experience