Job description

Valdes is a 200-person, multidisciplinary, engineering, architecture, and project management company with an expert focus on technical excellence. Every client project is assigned a dedicated team of professionals who provide personalized services and solutions. The Valdes success model consists of streamlined work processes, attention to detail, technical expertise, and an unyielding commitment to client satisfaction, safety and quality.

Valdes is guided by our purpose statement: We are talented people who thrive and achieve extraordinary results for our customers.

Our core values reflect who we are, how we perform and what we aspire to:

Integrity Critical Thinking Excellence Teamwork Passion

Valdes proudly executes all work in the United States to maintain the utmost quality for our clients. We are a certified Minority-Owned Business Enterprise (MBE) and hold the following certifications:

National Minority Supplier Development Council - MBE Certification

Illinois Department of Central Management Services - BEP Certification

City of Chicago - MBE Certification

California Public Utilities Commission, The Supplier Clearinghouse - MBE Certification

The Help desk Support Technician is responsible for resolving IT service desk tickets, as well as the installation, and support of computer hardware and software platforms.

Responsibilities

· Provide support for Windows 10-11 desktops, laptops, and workstations

· Unpacking and prepping systems for installation

· Removing and recycling old systems

· Troubleshooting, correcting, and maintaining system's operational ability

· Provide technical support for business applications

· Provide technical support for network copiers and printers

· Provide technical support for telephones, cellular devices, and PC peripherals

· Maintaining and updating inventory and asset management systems

· Provide technical support for the resolution of user reported helpdesk tickets

· Documentation of tasks, follow procedures, and established workflows

· Maintain confidentiality of systems, information, and data stored, accessed, and processed on the network

· All other duties as assigned

Technical Competencies

· Ability to Install, image, configure, and deploy PC operating systems

· Ability to evaluate and interpret user support issues and develop appropriate solutions

· Ability to install, test and troubleshoot both hardware, and software applications

· Ability to track, correspond, and document the resolution of end user IT service desk tickets

· Ability to learn and support new systems, hardware, software, and applications

· Industry knowledge of business applications and systems utilized by the organization

· Continuous improvement of technical and analytical proficiencies

People Skills

· Ability to establish and maintain professional relationships with co-workers

· Personable and able to work independently or in a team setting easily with others at all levels

· Ability to handle difficult individuals and remain calm when employees or clients are confrontational

· Ability to effectively manage and resolve conflicts or work issues in a professional manner

· Demonstrate excellent intercultural sensitivity and listening skills

· Represents the highest standard of professional conduct with all staff and clients

· Pleasant demeanor, able to initiate, and follow through on assignments with minimal supervision

· Positive attitude, teachable, and coachable with a willingness to learn

Organizational Skills

· Good oral and written communication skills

· Must be well organized and able to prioritize work

· Ability to set and track goals

· Ability to multi-task and work on more than one project at a time

· Commitment to meet project deadlines and driven to provide outstanding service to both external and internal customers

· Takes ownership of work through project completion

· Must keep work are a neat, clean and organized

Education: Associates Degree in Technology, A+ Certification, or equivalent support experience

Experience: 0-2+ years of experience

Must be able to perform frequent repetitive tasks and operate a computer for 80% of the day. Able to lift/carry 20 to 50 pounds such as computer equipment. Work may require occasional weekends, evenings. Work requires 1+ days and as needed onsite support of Valdes offices out of town.

Valdes Architecture & Engineering Company is looking for bright and talented people that want to take their career to the next level. We offer many rewarding career paths to challenge and engage our employees at all phases of their careers. Our office provides a team environment, and excellent working conditions, which allow individuals to maximize their potential. Valdes Engineering offers an outstanding benefits package including Medical, Dental, 401K plan, Company paid Long Term and Short Term Disability Insurance, Company paid Life and AD&D Insurance, Pet Insurance, a discounted gym membership and tuition reimbursement.

EEO/AAE

Job Type: Full-time

Pay: Up to $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year
• 2 years
• Under 1 year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Lombard, IL: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Required)

License/Certification:

• A+ Certification (Preferred)

Work Location: One location

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