Requisition No: 798046

Agency: Children and Families

Working Title: HOPE NAVIGATOR II - 60062894

Position Number: 60062894

Salary: 38,000.04

Posting Closing Date: 05/19/2023

Florida Department of Children & Families – Office of Economic Self-Sufficiency

HOPE NAVIGATOR TIER II HOPE FLORIDA

This position is OPEN COMPETITIVE.

Location: The position will be filled in Riviera Beach & Belle Glade

Annual Salary: $38,000.04. Internal salary appointments are determined according to DCF Salary policy.

Position Description:

A Hope Navigator II is a professional position in the Office of Economic Self Sufficiency (ESS) responsible for helping clients access a wide variety of services and resources to achieve economic independence. Hope Navigators work with clients to identify and overcoming barriers to economic self-sufficiency such as education, transportation and employment.

Typical Duties:

• Conducting a comprehensive, person-centered assessment to identify client’s goals to economic independence and barriers that prevent self-sufficiency. Formulates an appropriate Hope Navigation plan of action that addresses identified areas of need based on outcomes of the assessment.
• Acting as a navigator for clients regarding available program services and optional methods of attaining self-sufficiency goals.
• Identifying and maintaining a working knowledge of available community resources, in conjunction with the Community Development Administrators and Community Partner Liaisons, to meet the individual needs of each family and ensures the connection of families to relevant community resources and support.
• Documenting all pertinent information and ensures that all appropriate forms, such as, but not limited to, the intake screening form, Hope Navigation assessment and Hope Navigation plan of action are completed and uploaded into the program data tracking system accurately and timely. Provides follow-up and monitors connections to service delivery. Preparing correspondence, case notes, narratives, technical reports, notifications, and related documents using computer-based applications.
• Assisting families with identifying and engaging family and community supports, as well as discussing and making referrals for immediate service needs.
• Assisting families in identifying and applying for appropriate benefits and services, offering referrals to other state agencies and other resources to support individuals and families as necessary. Maintains frequent communication with clients of Hope Navigation, reassesses needs, and completes additional referrals and updates to Hope Navigation plan if needed.
• Collecting and analyzing data on outcomes to identify and refine referral choices.
• Participating in strategic planning and quality improvement processes.
• Actively participating in ongoing cross-program training and team meetings.
• Building and maintaining relationships with respect, trust, sensitivity and confidentiality to client, coworkers and community stakeholders and partners. Participating in national, state and local meetings, committees, community activities, outreach events and other team efforts as required.
• Performing other related

Knowledge, skills and abilities:

Knowledge of the methods of data collection and analysis; basic management principles and practices. Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work flow and other activities relating to the improvement of operational and management practices; organize data into logical format for presentation in reports, documents and other written materials; conduct fact-finding research; utilize problem-solving techniques; understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities; plan, organize and coordinate work assignments; communicate effectively; establish and maintain effective working relationships with others.

Minimum requirements:

• Bachelor’s degree from an accredited college or university or equivalent (4 years) of experience in Social Services.

Preferred qualifications:

• Bachelor’s degree in a Human Services field or equivalent experience (4 years) in Case management.
• Case management experience is defined as experience with conducting assessments, preparing plans, making referrals, implementing plans and follow up with monitoring and evaluation of those plans.

Special note:

State of Florida Employment applications must reflect most current position and all previous employment history in order to receive full consideration.

Some Agency positions may require successful completion of pre-interview assessment or work sample prior to interview

Ability to speak/read/write Spanish/Creole/French or other foreign language may be considered in the selection process as determined by Agency need at time of interview

Preference will be given to applicants with Office of Economic Self-Sufficiency experience

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.