Job description

Position Description: Reports To
Assistant Manager

Job Summary
Provide friendly, responsive service to create an exceptional dining experience for all of our guests, by welcoming and warmly greeting guests on arrival. Manage the efficient and timely seating of our guests to a table that best serves their wishes.

Activities & Responsibilities
Primary
Promote, work, and act in a manner consistent with the mission of Magnolia Pancake Haus Warmly and graciously greet all guests and seat them at tables or in waiting areas.
Open the front door for guests entering or leaving the restaurant when possible.
Provide guests with menus and inform them of their servers name upon seating.
Record guest names and the number of people in party and provide guests with estimated waiting time when immediate seating is limited.
Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating's.
Call out name and number of party when tables become available.
Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
Answer telephone calls and respond to inquiries or transfer calls.
Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and customers' concerns are addressed.
Inspect dining and serving areas to ensure cleanliness and proper setup.
Inform guests of establishment specialties and features.
Receive and record guests' dining reservations.
Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
Direct guests to coatrooms and waiting areas such as lounges.
Relay messages to servers and bussers as needed.
Thank guests as they leave and invite them to return.
Attend all scheduled employee meetings and offers suggestions for improvement.
Coordinate with and assist fellow employees to meet guests needs and support the operation of the restaurant.
Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.

Supplemental
Take and prepare to-go orders.
Operate cash registers to accept payments for food and beverages.
Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
Order or requisition supplies and equipment for tables and serving stations.
Assist with preparing and serving food and beverages.

Tools & Technology (examples in parentheses)
Carbonated beverage dispenser
Cash registers
Commercial use coffee or iced tea makers
Ice dispensers
Non-carbonated beverage dispenser
Personal computers
Pocket calculator
Point-of-sale terminals and workstations
Point-of-sale software (Compris Advanced Manager's Workstation; Compris; Hospitality Control Solutions Aloha Point-of-Sale; ICVERIFY; Intuit QuickBooks Point of Sale; MICROS Systems HSI Profits Series; NCR Advanced Checkout Solution; NCR NeighborhoodPOS; The General Store; ClubSoft Food & Beverage Point of Sale; DataTeam Lunch Express; Dinerware Intuitive Restaurant; Food Service Solutions POSitive ID System; Restaurant Manager)
Special purpose telephones
Touch screen monitors
Calendar and scheduling software
Table management or reservation software (Avenista, GuestBridge Reserve, OpenTable, Reservation)
Office suite software (Microsoft Office)
Operating system software
Spreadsheet software (Microsoft Excel)

Minimum Qualifications
Able to understand and speak using the predominant language(s) of guests
Able to work in a standing position for long periods of time (up to 5 hours)
Exceptional grooming habits.

offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.