"A Great Place to Work."

At Werner Electric Supply, you’ll join a growing and innovative distributor of electrical products, services, and solutions that consistently ranks as one of the top electrical distributors nationwide. As an employee of Werner Electric Supply, we’re committed to you and improving our workplace. You’ll receive training and development, recognition for your hard work and successes, and opportunities to volunteer so you can positively-impact our customers and community. You matter to us, and we strive to retain our employees by providing career options, strong benefits, and a competitive compensation package.

Summary

Lead panel coordination and assembly service projects and collaborate with internal teams to meet customer expectations.

Minimum Qualifications

• Associate's or Bachelor's Degree in related field or equivalent experience
• Related customer service experience
• Strong written and oral communication skills
• MS Office Suite proficient and capable of learning Werner's business systems
• Ability to review electrical drawings or designs and identify part numbers
• Electrical assemblies experience preferred

Duties & Responsibilities

• Participate in overall service strategy for new and existing panel builds.
• Provide technical expertise, training, and pricing support to other departments and customers in support of services being offered.
• Collaborate with a wide variety of functional areas including sales, customer experience, pricing, purchasing, custom assembly, operations, accounting, and technical support to provide service information responsive to customer needs and market opportunities.
• Develop and maintain a prioritized list of customer and market requirements for services.
• Provide input to Panel Coordination Product Manager and assist in development of marketing, sales, and technical support for services.
• Maintain communications and contacts to collect and analyze technical and sales information for services.
• Create and maintain customer bids and orders in Eclipse.
• Track open work orders for part availability to ensure customer required dates are met.
• Coordinating efforts with purchasing including verifying parts are ordered, validating special pricing is being applied, etc.
• Estimate date of delivery to customer based on knowledge of parts and panel shop lead times.
• Handle incoming calls & emails from sales organization and customers to address questions and issues with Panel Coordination process such as quality, scheduling, inventory availability, project status.
• Escalate to product management technical and business objections of sales organization as appropriate.
• Provide feedback to customer service representatives and account managers regarding status on quote requests and status on orders.
• Help expedite orders through vendor manufacturer portals by being the primary contact with the sales organization, warehouse management teams, and panel shops.
• Investigate and resolve customer problems with deliveries related to the project.
• Work closely with panel shop to ensure panels meet customers’ expectations and standards.
• Other related duties as assigned.

Company Overview

Founded in 1948, Werner Electric Supply has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 11 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent New North Workplace Excellence Award winner, we’re dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers. Apply today and find out why we’re a “Great Place to Work.”

Employee Benefits

• Medical and Dental Insurance
• Short & Long-Term Disability Insurance
• Life and AD&D Insurance
• 401(k) Retirement Plan with company match
• Paid holidays, vacation, personal, and sick days
• Pet Insurance
• Identity Theft Protection
• Accident Insurance & Critical Illness Coverage
• Tuition Reimbursement
• Annual bonuses and merit increases based on performance
• Employee Assistance Program (EAP)
• Wellness Programs
• Career Development & Leadership Training
• Vision
• Paid Parent Leave

Werner Electric Supply is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)