You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Come be a valued member of the Critical Application Infrastructure Site Reliability Engineer (SRE) Team. This person will be responsible for Engineering, Integrations, Testing and 24x7 Production Support of Messaging Platform like Solace and IBM MQ. This person will work closely with vendor teams that support the infrastructure, application development and production support teams underlying causes of system issues, facilitating resolution and identify trends that continuously improve the customer experience.

How will you make an impact in this role?

Job Responsibilities

• Perform day-to-day operations and provide 24x7 support for Messaging Platforms under CAI SRE.

• System administration and provide support for IBM MQ & SOLACE.

• Lead Service Restoration bridge calls during high tier incidents or infrastructure changes.

• Troubleshoot issues to establish the root cause and identify solutions.

• Collaborate with engineering, vendor partners and application support teams to identify underlying causes of system issues or patterns and implement solutions to improve overall system reliability.

• Implement system monitoring and alerting and dashboards to detect and analyze issues faster.

• Implement and automate manual activities and tasks.

• Participate and conduct Disaster Recovery Testing.

• Contribute to continuous service improvements by maintaining standard methodologies.

• Innovative and ready to try new concepts without fear of failure.

• Eager to learn industry leading innovative technologies and solutions.

• Be part of a highly collaborative team and a core contributor.

  
  

Minimum Qualifications

• Bachelor's Degree in Computer Science, Computer Engineering, Information Technology,
• 3+ years of experience working in distributed systems and infrastructure.
• 3+ years of working experience in Middleware products such as IBM MQ and SOLACE.
• Experience with network and security concepts such as load balancing and routing, TLS, TCP, UDP, IP etc.,
• UNIX shell scripting experience.

Preferred Qualifications:

• Good communication and Interpersonal skills.
• 2+ years of strong programming experience with building applications in Java or Python.
• Experience with any server and application performance monitoring tools (e.g., Splunk, Grafana, Prometheus, Dynatrace etc).
• Experience in open-source technology like Open Tracing and Open Telemetry.
• Good problem-solving skills, hands on experience in handling customer issues.

Salary Range: $70,000.00 to $135,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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