Job description
For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.
Job Summary
We are seeking an Inside Sales Specialist for our Biologics Testing business unit to be located remotely in the U.S.
The Sales Specialist is responsible for driving Biologics sales and serving as the point of contact for all inbound sales customer inquiries. The Sales Specialist administers the sales process for specific Biologics Testing accounts and/or sales opportunities via phone and e-mail. The role involves engaging with existing customers and qualified sales leads while guiding customers to Biologics Testing services that best meet their needs.
- Point of contact for all inbound client inquiries and outbound prospecting efforts.
- Develop and execute strategies for customer follow-up and developing/closing Biologics Testing opportunities.
- Establish new customers and maintain/grow existing customer accounts.
- Establish and nurture positive, productive relationships with customer accounts
- Work collaboratively with Marketing to drive product promotions and provide feedback on ROI.
- Share customer problems/concerns with relevant departments for quality resolution.
- Attend tradeshows routinely and aid in coordination of tradeshow events and or presentations.
- Participate in Global Sales meetings as required (one or two 1WK-long meetings per year that requires travel).
- Complete all required sales documentation in a timely manner.
- Maintain a CRM database via updates to sales opportunities, sales stages, marketing statuses, and customer intelligence data.
Job Qualifications
- Bachelor’s degree in a science or technical field required. Biology, Biochemistry, Genetics, Molecular Biology, chemistry strongly preferred.
- 2-4 years of successful sales experience with a technical life science product preferred.
- Demonstrated ability to quickly grasp and master highly technical concepts and articulate them well to others.
- Outstanding listening, verbal, presentation, and written communication skills.
- Strong interpersonal skills with the ability to communicate effectively with a wide range of customer personality types.
- Strong ability to identify customer needs, obstacles to the sales process, and solutions using Charles River products and services.
- Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Experience working with Salesforce, Microsoft Dynamics or a similar CRM database a plus.
- Strong business sense, instinct, and personal drive.
- Team goal oriented with a focus on achieving team sales performance metrics through personal contribution and teamwork
Compensation Data
About Corporate Functions
The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.
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