Are you looking for a job or a career? Do you want to be a part of a growing, dynamic IT services team?

cloudIT is a fast-growing technology services organization specializing in providing outsourced IT and cloud services. cloudIT provides network infrastructure management, service desk support, managed security services, cloud hosting, hardware integration, and IT consulting services to business clients in the state of Arizona and beyond; services are currently provided in 10 states and 2 countries.

cloudIT is seeking a motivated, top performer to work as a cloud Systems Specialist, providing IT customer service remotely and in person. You will utilize various technical support and troubleshooting skills to resolve hardware and software issues, working independently and escalating complex issues as appropriate.

Duties and responsibilities:

• Answer user inquiries and resolve problems regarding computer software, hardware, telephones, and services.
• Set up equipment for customer use, performing or ensuring proper installation of cables, operating systems, and software.
• Maintain Active Directory and Office 365, including creating computer logins and user accounts.
• Address requests to add, modify, create, and remove permissions.
• Install and perform minor repairs to hardware, software, or peripheral equipment following design or installation specifications.
• Maintain records of system setup and installation.
• Utilize service desk system to document customer communications and problem/resolution.
• Provide technical assistance and resolve problems by conferring with users, conducting computer diagnostics, and researching issues.
• Refer major hardware or software problems or defective products to vendors or tier 2/3 analysts for service.
• Inspect equipment and complete order records to prepare equipment for delivery to customers.
• Manage your daily workload (scheduled assigned work) through our ticketing system.
• Configure, diagnose and repair MAC OS computers.

Shift:

• 8 AM - 5 PM CST

cloudIT – what we offer:

• An ever-changing, challenging, and rewarding service environment.
• Competitive salary based on experience and qualifications.
• Exciting career opportunities with room for advancement and growth in the exploding technology market.
• A highly energetic and fun atmosphere where we love to win as a team.
• Strong leaders, knowledgeable mentors, bright peers, and passionate team members

Employee Benefits:

• We offer a comprehensive portfolio of benefits to you and your family.
  • PTO, Medical, Dental, Vision, and 401(k) matching.

What you need to succeed in this role:

• Interpersonal skills: excellent telephone presence, patience, written and verbal communication skills, active listening, and customer advocacy.
• Ability to prioritize and multi-task in a fast-paced environment to meet established service-level agreements.
• Technical: Skilled at diagnosing and resolving a range of technical issues and matching resources to problems appropriately.
• Service awareness: understanding services for which IT support is being provided.
• Understanding of support tools, methodologies, and how technology is used to provide services.
• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the ability to work in a fast-moving environment.
• Strong ability to create a world-class customer experience

Basic Qualifications:

• High School diploma or GED
• One year of experience working with the following:
  • Windows Operating System: Windows 7 - Windows 10
  • Office 365
  • Microsoft Office desktop applications
  • Networking: TCI/IP, DHCP, DNS, Ethernet, Wi-Fi
• Excellent problem-solving skills
• Vital service and work ethic, with a focus on delivering quality service and support.

Nice to have:

• Windows Server 2008 – 2016
• Active Directory
• MAC OS support background
• iOS/Android device configuration and troubleshooting experience

Hourly Rate

• $16.50 - $24.20

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