Assist the Installation and Implementation team in maintaining our key role of being a valued and trusted technology partner to our enterprise clients through effective installation and support of voice systems and applications.

About Dice Communications: Growth Leader

Our mission is to be the premier provider of mobile, telephony and unified communications solutions specializing in regulated, public industries. Our core focus is Education (K-12 and higher-ed) and Municipal as well as State Governments. Our core competency is “creating value” with Customers through enabling best practices specific to the public sector, such as: E-Government, E-Education and E-Learning.

We are the #1 Business Partner in our vertical and we are fueling our impressive, 40%-60% year-over-year sales growth, by expanding across the United States with locations in the Mid-West (Nebraska, Oklahoma, Texas), West (California) and North-East (New York). By leveraging our best-in-class solutions portfolio, value-added professional services and managed services, our 2018 goal is to grow our share of the customer spend to increase profitable growth to sustain our geographic expansion.

About the role: Level 1 Voice Systems Engineer

Assist the Installation and Implementation team in maintaining our key role of being a valued and trusted technology partner to our enterprise clients through effective installation and support of voice systems and applications.

Essential functions include the following:

• Support Alcatel VoIP infrastructure and applications, including IP-PBXs, voice mails, call management systems and unified communications.
• Answer customer calls, providing excellent customer service and first call resolutions.
• Collaborate to resolve trouble tickets and mitigate end-user issues with VoIP hardware and/or applications.
• Assist with the installation planning of network cabling, including MDF and IDF closets. Ensure the highest level of security and availability for core and branch networking systems.
• Maintain knowledge base and procedural documentation.
• Support engagements in a continuous cross-training environment.
• Continuous learning and certifications for certain relevant technology platforms and disciplines are expected for this position. Employer-paid training is available. (Restrictions apply)

*** Other duties may be assigned***

Skills required to perform job responsibilities:

• Strong Windows and Linux OS knowledge.
• Strong understanding of SIP, H.323, TCP/IP protocol suite and ability to troubleshoot.
• Experience with VMWare, Linux KVM, Hyper-V is a plus.
• Experience installing and configuration Session Border Controllers is a plus.
• Knowledge of cabling and wiring systems, design, and installation.
• Experience with administering telecommunications systems and applications.
• ACFE OmniPCX Enterprise or ACFE OpenTouch certification is a plus.

Standards of performance:

• Provide clients with courteous, friendly service, which exceeds their expectations while delivering solutions promptly, efficiently, and accurately.
• Meet individual quality service goals as identified in your performance action plan.
• Be an effective team member through cooperation, flexibility, dependability, attendance, lack of tardiness and participation at meetings and training.
• Accurately apply technical job knowledge and skills to complete all work in a timely manner in accordance with policies, procedures and regulatory requirements while managing varying degrees of work.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and experience:

College course work or other specialized telecommunications or networking training required. Active enterprise level communications system or network related certification preferred. 0-3 years working in telecommunications with VoIP PBX’s, routers, switches, firewalls and Wireless LAN systems and:

• Organization and prioritization skills
• Ability to work alone or with little supervision
• Willingness to pursue further education in networking, voice, network security
• Willingness to stay current with technology trends

Physical demands / work environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 lbs, frequently 5-10 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus. The noise level in the work environment is usually quiet.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have own vehicle for transportation to local job sites.

Dice Communications has a nationwide client base, travel to client sites will be required.

Job Type: Full-time

Pay: $40,000.00 – $50,000.00 per year