Job Summary:

The Outreach Case Manager is responsible for providing Native American community members age 25 years or older with outreach case management services in Yellowstone County. This position will assist the project director in many aspects of the project. The outreach case manager will collaborate with NADC-BUIHWC staff members to develop and/or implement services for the benefit of the target population served by the COVID-19 ERSP Project. Responsible for capturing, reporting, and documenting project data. Adheres to grant guidelines and principles of SAMHSA. Maintains efficient communication to foster positive relationships with community partners. Seeks to develop professional relationships in the community that further the goals of the program. The COVID-19 ERSP project seeks to address the needs of domestic violence victims in Yellowstone County. Provides outreach case management services to individuals age 25 years or older seeking domestic violence shelter and related resources.

The outreach case manager will administer service tool questions and transpose raw data collected using the National Outcome Measures (NOMs) client-level measures tool. Responsible for administering service tool questions at baseline, every six months while receiving treatment, and upon discharge.

Essential Duties and Responsibilities and Expectations:

• Assist Project Director in various aspects of the project.
• Conducts community outreach to inform prospective patients of behavioral health services available at BUIHWC.
• Assists in connecting prospective patients to BUIHWC patient registration to register for services.
• Completes NOM’s service tool questionnaire with participants at required intervals.
• Reviews NOM’s documentation for deficiencies and completeness ensuring readiness for abstracting data entry and completing patient demographic information.
• Assists in scheduling and coordinating services in the community as needed.
• Familiar with community resources available to Native Americans in Yellowstone County.
• Provides outreach and case management to connect participants with social services in the community (i.e. workforce development center, housing services, homeless shelters, domestic violence shelters, food assistance, etc.).
• Implements goals and objectives with the Project Director.
• Works with community partners to support mutual efforts and successfully accomplish project objectives.
• Performs general office functions i.e. answering phones, email, correspondence, greeting participants, scheduling, cancellations, etc.
• Local travel as required to fulfill project roles and responsibilities.
• Participate in staff meetings, prevention meetings, and trainings as required or needed.
• Prepare quarterly and annual reports as required by Project Director.
• Attend and represent BUIHWC at required meetings and other meetings as assigned.
• Perform other duties as assigned in order to meet BUIHWC’s mission and the goals and objectives of COVID-19 ERSP Project.

Minimum Qualifications (Experience/Education):

• Bachelor's degree in Public Health, Behavioral Health, or two years’ experience in case management.
• Experience providing case management services and community outreach in Yellowstone County, Montana.
• Experience with crisis intervention and triage preferred.
• Demonstrated ability to work collaboratively with others in order to achieve meaningful results.
• Ability to present ideas, transmit information, and/or convey concepts to individuals or groups of people of varying educational, cultural, and experiential levels.
• Experience administering survey questionnaires and data entry.
• Education, experience, or knowledge in suicide prevention and early intervention.
• COVID-19 vaccination required.
• Knowledge of HIPAA, patient confidentiality, and mandatory reporting requirements.