Align yourself with an organization that has a reputation for excellence! Cedars-Sinai received the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company’s Workplace of the Year, 3 years in a row. This recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement. We offer an outstanding benefit package and competitive compensation. Come find out why Cedars-Sinai was Voted #1 in California and #2 in the Nation by U.S. News Best Hospitals in 2022-2023!

Why work here?

Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for.

What will you be doing in this role?

The Patient Service Representative II - Digestive Diseases Center (IBD), following established practices, policies, and guidelines, provides clerical and administrative support/duties while handling high volume of patient coordination and complex scheduling in the licensed clinics at Cedars-Sinai Medical Center. Duties may include answering incoming telephone calls; scheduling and authorization for appointments, coordination of procedures/tests and other ancillary services; patient check-out and rescheduling of follow-up appointments; training for new PSRs, insurance verification functions; chart/medical records preparation; and sorting and deposition of mail and patient information.

These responsibilities include:

• Answering and triaging calls- directing to appropriate individuals or departments.
• Handle scheduling system and manage appointments for patients as needed.
• Perform insurance verification functions and obtain prior authorizations.
• Process and track all internal and external referrals.
• Process prescription orders, prepare patient charts and handle imaging services.
• Sorting and deposition of mail and patient information in compliance with HIPAA rules and regulations following Cedars-Sinai standards.

Qualifications:

• High School Diploma/GED required.
• 2 + years of experience working with insurance companies and obtaining authorizations.