About University Credit Union:

University Credit Union (UCU) is a purpose-driven financial cooperative dedicated to providing everyone in the university community a financial advantage.

UCU was founded in 1951, on-campus, by a group of UCLA employees. Over 70 years later, we continue to exclusively serve the university community and have expanded our reach beyond UCLA. We continue to align ourselves with universities and have expanded our reach to numerous universities across California, the West Coast Conference, and the Big West Conference.

UCU’s focus has been diversifying and building a foundation for future growth. By partnering with the university community, we can provide products and services tailored to their unique needs. To best serve our member-owners, UCU delivers on our purpose, to give every member in the university community a financial advantage, by following our three key differentiators:

• We were founded by the University Community for the University Community
• We provide conflict-free unbiased financial advice from certified professional coaches
• We guarantee our rates on auto loans, credit cards, consumer loans, and HELOCs are ALL within the top 1% lowest nationwide of all federally insured financial institutions.

Team UCU Benefits:

Investing in people is one of UCU’s strategic priorities and we invest in Team UCU by offering a variety of excellent benefits, in addition to being a great team to work with:

• Competitive compensation
• Work from anywhere options for select positions
• A full 401(k) match up to 6% plus a potential additional annual profit share of up to 4%
• Quarterly Gain Share awards, subject to meeting certain organization goals, with a payout of up to 10% of earnings
• Employee loan discounts
• Generous paid vacation, plus accrual of paid sick time, and additional discretionary floating and cultural holidays
• 11 paid Holidays
• Personal growth development plans tailored to each member of Team UCU

• Choice of medical, dental, and vision plans, including some options that are 100% paid by the Credit Union.
• Complementary Basic Life and Accidental Death and Dismemberment Insurance
• Complementary long-term disability insurance and Employee Assistance Program

Pay Banding Information:

Actual pay will be based on experience and qualifications, but is expected to be in the range of $46K - $70k.

Position Purpose:

Represent the Credit Union by providing members and business clients. Assist in Payments projects. Perform necessary functions to establish and maintain credit, debit, ATM and Online Bill Pay accounts and services. Explain and promote all products and services to customers.

Essential Functions and Basic Duties:

• Provide information and services to all customers regarding credit, debit, ATM, Online Bill Pay and other related company products.
• Cross-sell products and services when appropriate.
• Maintain loan information on computer and all follow-up paperwork including:
  • performing file maintenance
  • preparing and following up on draft retrievals
  • monitoring incoming reports
  • verifying accuracy
  • making necessary accounting entries for reconciling GL accounts daily
  • processing disputes
  • blocking accounts;
  • and researching statements.
• Process reversal and payments to accounts as needed.
• Prepare new credit card accounts by establishing and maintaining all necessary information on the internal and systems.
• Assist in tokenizing members’ Mastercard credit cards for use in digital wallets.
• Process lost and stolen accounts and maintain files.
• Process credit/debit card fraud claims. Have a thorough understanding of Visa, Mastercard, and regulatory requirements related to card fraud and dispute processes.
• Assist with other related payments operations tasks as needed.
• Performs other duties as assigned.

Requirements:

• Must have two to five years of similar and/or ACH-related positions.
• Minimum high school degree or GED required.
• Must have courtesy, tact and diplomacy.
• Must have strong interpersonal skills to work with others inside and outside the Credit Union generally for routine matters of giving and obtaining information, as well as advising or referring, which commonly requires shorter discussions.
• Must have experience in MS Word, Excel, PowerPoint and Outlook.
• Strong communication skills.
• Must be a team player and collaborate with others.
• All team members must adhere to regulatory, compliance, and organizational guidelines.

Physical Requirements:

• Must be able to remain sedentary for extended periods throughout the workday.
• Must be able to go up and down stairs in emergency situations.

UCU’s commitment to diversity, equity, and inclusion:

Diversity, equity, and inclusion play a key part in our dedication to give everyone in the university community a financial advantage. From students, staff, faculty, and alumni, our member-owners are individual in their needs. UCU is committed to ensuring our team brings a variety of skills, ideas, cultural backgrounds, and experience to UCU to align with them. We are dedicated to building trust and understanding with each of our member-owners. We accomplish this by building a community that embraces diverse ideas, backgrounds, and perspectives; this is mirrored in our work and represented in Team UCU.

University Credit Union is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.