Project Coordinator (Entry Level)- Roofing
Full Time
Kansas City, KS 66106
Posted
Job description
BEACON BUILDING PRODUCTS is HIRING – We want YOU to consider US
Currently we are seeking a Entry Level Commercial/Residential Project Coordinator - Roofing for our Kansas City, KS location.
Are you a Customer Service Professional who strives for excellence?
Always looking for the next opportunity to engage a customer?
Have a great attention to detail?
This Representative will act as an account manager within a market sales center to provide consistent and effective customer service to the commercial roofing customers. The stated goal of the Commercial Project Coordinator Representative is to provide timely and comprehensive project quotations, technical assistance, pricing, order entry, scheduling, and effective communication to the sales team and customers.
Job Description:
Receive and process requests directly from Outside Sales Representatives and Branch Leadership (via telephone, fax and mail) for price quotations, product availability, orders, material returns, billing corrections, product information, order changes, and cancellations.
Maintain continuous project lists to assist Outside Sales and branch personnel with status of each job.
Plan and implement telemarketing and prospecting objectives.
Quickly and smoothly resolve customer complaints and problems.
Engage in specialty purchasing (when applicable)
Coordinate delivery and/or pick up of commercial roofing customer orders with operations teams.
Establish large jobs with the assistance of Outside Sales personnel.
Provide support to Commercial Roofing Outside Sales force.
Generate job bids and price quotations in a timely manner.
Responsible for adhering to policies of the customer financial services.
Maintain accurate and up to date "open order" files in computer system.
Adhere to pricing guidelines established by leadership team.
Review all orders to forecast additional customer needs.
Interact with sister branches, when necessary, on inventory issues and deliveries
Sustain a working technical knowledge of, Branch Specific, Beacon Building Products
Review job plans and bidding documents for Taper quotes, commodity quotes, and developing project summaries for Outside Sales personnel.
Promote Tribuilt product lines and assist with reducing excess and obsolete commercial inventory.
Perform other duties as assigned.
Maintain continuous project lists to assist Outside Sales and branch personnel with status of each job.
Plan and implement telemarketing and prospecting objectives.
Quickly and smoothly resolve customer complaints and problems.
Engage in specialty purchasing (when applicable)
Coordinate delivery and/or pick up of commercial roofing customer orders with operations teams.
Establish large jobs with the assistance of Outside Sales personnel.
Provide support to Commercial Roofing Outside Sales force.
Generate job bids and price quotations in a timely manner.
Responsible for adhering to policies of the customer financial services.
Maintain accurate and up to date "open order" files in computer system.
Adhere to pricing guidelines established by leadership team.
Review all orders to forecast additional customer needs.
Interact with sister branches, when necessary, on inventory issues and deliveries
Sustain a working technical knowledge of, Branch Specific, Beacon Building Products
Review job plans and bidding documents for Taper quotes, commodity quotes, and developing project summaries for Outside Sales personnel.
Promote Tribuilt product lines and assist with reducing excess and obsolete commercial inventory.
Perform other duties as assigned.
Requirements:
Previous front-line customer service experience
Previous customer service experience (building products industry preferred)
Must be able to communicate and follow-up with co-workers, customers, and vendors.
Must be able to learn and retain vast amounts of product information
Previous front-line customer service experience
Previous customer service experience (building products industry preferred)
Must be able to communicate and follow-up with co-workers, customers, and vendors.
Must be able to learn and retain vast amounts of product information
Preferences
Experience in a team-based environment
Previous Face-to-Face Customer Service Experience (one year)
Experience in Home Improvement Center or knowledge of building materials
Experience in a team-based environment
Previous Face-to-Face Customer Service Experience (one year)
Experience in Home Improvement Center or knowledge of building materials
SalesForce System knowledge and Logic Trac
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