PRIMARY FUNCTION

The position of Customer Service Associate is critical in fulfilling both our end user customers’ requests, and requests for replacement components from our service partner UBIF on a “daily” basis. The purpose of this position is to receive requests, pick, pack, label, and ship all of the listed items within those requests on the same day. They must also be able to able to create, maintain, and manage service parts inventories.

ESSENTIAL FUNCTIONS

The essential functions (i.e., key responsibilities with expected end results) which must be accomplished to fulfill the purpose of the position includes but is not limited to:

• Primary receiver of all parts requests from our customer service partner.
• Maintain accurate systematic and physical customer service spare parts inventory.
• Create replacement parts and repair kits shipments daily.
• Receives, processes, and separates service parts inventories in an organized/defined space.
• Ensures 100% accuracy of systematic data input of spare parts.
• Identifies and proposes process improvements to the quality organization.
• Keeps and maintains a high level of 5S/Cleanliness of the spare parts area
• All other duties, as assigned.
• Passion for the position and Element Electronics Mission, Vision, and Values.
• Communicate with store repair partner (UBIF) to solve any parts related issues

SPECIALIZED KNOWLEDGE

Specialized knowledge or skill (e.g., technical, scientific, administrative, managerial) which the position requires.

• Must be proficient in MS Office (Intermediate Level - Excel)
• Must be familiar with ETC employee guidelines (Handbook)
• Must be organized and hands on his/her job.
• Must be a good listener as well as an excellent communicator.
• Must be responsible for the work.
• Must be honest, and willing to take responsibility for errors, and be accountable for mistakes.
• High School Diploma or equivalent education, work experience will be considered

KEY COMPETENCIES

• Communication skills
• Problem solving and analytical skills.
• Decision making skills.
• Must be a team player.
• Can handle stressful work.
• Be able to identify product by size, type, style, color and/or product (model/batch)
• Solid reading skills-must be able to read written orders (excel spreadsheet, picking, receiving, and shipping).
• Basic mathematical and reasoning skills. (Ability to accurate count/verify inventory)

ADDITIONAL INFORMATION

Describe all other aspects of the position that is important (i.e., unique problems encountered, special freedom to act, critical outside contacts, exceptional working conditions).

• This job description in no way states or implies that these are the only duties to be performed by the incumbent in this position. Associate(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
• All duties and responsibilities are essential job functions and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or experience.
• This is a full-time position. Days of work are Monday through Friday. Evening, weekend, and holiday work may be required as job duties demand.

Physical Demands of the QA Tech II - Customer Service Specialist Position

These physical demands are representative of the physical requirements necessary for an associate to successfully perform the essential functions of the QA Tech II - Customer Service Specialist position. Reasonable accommodation will be made to enable people with disabilities to perform the described essential functions of the job.

The noise level in the work environment is usually quiet to moderate.

While performing the responsibilities of the job, the associate is required to use hands, including fingers and hear. The associate must also have the ability to stand, walk, reach within hands and arm’s length, stoop, kneel and crouch for a minimum of 9 hours per day. The associate must also have the ability to regularly lift and/or move up to 35 pounds, occasionally lift and/or move up to 60 pounds. Vision abilities required by this job include close vision and color vision.

Work Environment for the QA Tech II - Customer Service Specialist Position

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the Customer Service Associate will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Element TV Company, LP provides equal employment opportunities (EEO) to all employee and applicants for employment without regard to race, color, religion, sex, national original, age disability or genetics. In addition to federal law requirements, Element TV Company, LP complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Element TV Company, LP expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Element TV Company, LP’s employees to perform their job duties may result in discipline up to and including discharge.

The Job Description does not create a contract of employment. It is a summary of the typical functions of a job and is not intended to be an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The Company reserves the right to modify or revise the job duties or job descriptions in part or in their entirety.