Job description

Receptionist

Status: Part-time & On-Call
Shifts: Saturday, 8am-4:30pm & 4pm-8pm available
Location: Ovation Heartwood Preserve - 471 Maxwell Plz, Omaha, NE 68154

The primary purpose of your job position is to assist guests, patrons, tenants and employees with personal service. You will perform clerical support in an efficient manner in accordance with established procedures, and as directed by your supervisor.

Responsibilities:

• Greet visitors. Direct to appropriate office and/or resident room.
• Answer telephones; determine nature of call and direct caller to appropriate individual or department.
• Give directions/information to visitors, guests, residents, sales representatives, etc.
• Receive request from within the Community and locate personnel through calls, email, paging system or other approved methods.
• Receive inquiries and release information in accordance with established policies and procedures
• Assist Residence with transportation needs or valet services
• Provide for the safety and security of campus by but not limited to monitoring activity, registering visitors, and following established procedures. Report all concerns to General Manager and/or Executive Directors in accordance with written or trained policies.
• Issue and collect identification badges as representatives sign in/out
• Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.
• Offer beverages to visitors waiting for administrative personnel, as appropriate
• Monitor presence and location of sale representatives in the Community
• Ensure guests/visitors abide by existing rules and refuse admission to persons as directed
• Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition
• Report suspicious persons/information to supervisor immediately
• Assist with administrative duties as directed. (Includes typing, filing, posting accounts, etc.)
• Assist department directors in administrative matters. (i.e., typing reports, correspondence, etc.)
• Provides campus and area information.
• All other duties as assigned.

Qualifications:

• Must possess, as a minimum, a high school diploma or its equivalent
• Must be able to type a minimum of 35 words per minute and operate a word processor
• Must have a working knowledge of computers, input/output/retrieval data, etc.
• Must be able to supply proof of COVID-19 Vaccination

Employee Perks:

• Employee meal credit
• Tuition assistance
• Career development opportunities
• Employee assistance program featuring free counseling services, financial coaching, legal services and more
• Generous PTO policy
• 401K retirement plan with employer contributions
• Comprehensive benefits package with medical coverage, voluntary dental, vision, and life insurance, short-term disability, and AD&D coverage

Job Type: Part-time

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program

Schedule:

• Evening shift
• Weekend availability

Ability to commute/relocate:

• Omaha, NE 68154: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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