POSITION DESCRIPTION

Rescue Funds Eligibility Technician

INFORMATION

Job Class: Technician

Class Status: Active

Department: Citizen Support Service Team

Type of Position: Non-Exempt

Location of Work: Juneau, AK

Salary Grade(s): 7

Hours of Work: M-F, 8:00 am – 4:30 pm

Employment Category: Regular, Full-Time

PURPOSE

Incumbent will provide intake services for new clients, complete data entry requirements from application, create case file if necessary, make initial program eligibility determinations, and forward to the Rescue Funds Program Coordinator or designee for approval.

REPORTING RELATIONSHIPS

Reports To: Rescue Funds Coordinator

Supervises: N/A

Liaison To: Caseworkers

ESSENTIAL FUNCTIONS

• Answer phone calls and emails from applicants and general public
• Review and determine applicant eligibility
• Research pending applications to move from pending to eligible or not eligible
• Request required documentation for financial assistance program application
• Complete data entry into Tribe Vue from application and/or client interview
• Responsible for all aspects of paper and electronic file management of applications
• Responsible for submitting eligibility recommendations for the Rescue Funds Assistance Grants
• Other duties as assigned
  

DECISION MAKING AUTHORITY

Spending Authority: N/A

Other Authority: N/A

NECESSARY SKILLS AND KNOWLEDGE

• Must be computer literate
• Must be professional and maintain professional and polite composure
• Maintain Confidentiality
• Moderate interviewing and investigative skills
• Good verbal communication and interpersonal skills
• Ability to defuse tense situations
• Proficient in Microsoft Office Suite
• Working knowledge of office practices and procedures
• Working knowledge of Tlingit & Haida programs, applications, and requirements
• Ability to analyze, interpret, and apply regulations
• Ability to complete data entry assignments quickly and accurately
• Ability to type 45 WPM

MINIMUM QUALIFICATIONS (education, experience, skills)

• High School Diploma or equivalent
• 3 years clerical experience

PREFERRED QUALIFICATIONS (education, experience, skills)

• Case Management Training (Training certifications required)
• 1-year experience working in financial assistance program

UNUSUAL PHYSICAL REQUIREMENTS OR RESTRICTIONS

The majority of work is performed in a professional office setting and is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 40 lbs. Travel on small aircraft or ferry may be required.

CONDITIONS OF HIRE:

• All employment at Tlingit & Haida is “at will”. This means that the employee or Tlingit & Haida may terminate employment at any time and for any reason. Unless specified in writing, no term of employment is expressed or implied for this position.
• Tlingit & Haida is a no tolerance workplace. All regular employees may be required to pass a pre-employment and subsequent random drug and alcohol screening to be eligible for and maintain employment.
• Tlingit & Haida requires a criminal background check be conducted on all employees. All employment offers are conditional until federal criminal background check results verify your eligibility to work for Tlingit & Haida.