Job description
The Sales Account Manager's primary responsibility is to retain and grow the assigned customer base. The Sales Account Manager will be focused on building and growing relationships with TrueCommerce's existing clients.
Monday through Friday - Full time, Exempt, open to remote work
Benefits Offered: Medical, Dental, Vision, Retirement Plan, Disability and Life Insurance, EAP, Paid Parental Leave, FSA, PTO, Holidays etc.
Job Responsibilities:
- Meet or exceed monthly sales quotas.
- Maintain an acceptably high level of sales activity.
- Build and maintain a robust sales funnel.
- Proactively contact current customers to discuss areas of customer improvement that would benefit the customer.
- Conduct effective sales presentations via telephone with current customers.
- Highly responsive to customer requests via email and tasks.
- Maintain a high level of opportunity follow-up to ensure all opportunities are updated.
- Be an advocate for the customer both internally and externally.
- Ensure customer satisfaction to the best of your ability and get ahead of issues early.
- Continually update CRM (NetSuite) with notes and activities.
- Attend sales department meetings and educational activities to stay up-to-date on the latest developments and trends within the industry.
Work Experience: (1-2 years)
- A genuine desire to build relationships with existing customers
- Strong preference for an individual with previous existing customer management experience
- Proven overperformance in exceeding sales quota
- Enjoys proactively reaching out to customers to recommend new solutions
- This individual enjoys solution selling and thrives on change
- Strong closing and customer service-related skills
- Strong phone/video skills, exceptional listening skills and above average problem-solving skills
- Must have exhibited proficiency using e-mail and NetSuite (or a similar CRM system)
- Proven ability in building client rapport
- Strong organizational skills with an attention to detail
- Working knowledge of EDI a plus
- Willingness to dedicate extra effort beyond normal working hours
Education
- BA/BS degree or equivalent work experience
TrueCommerce, a global provider of trading partner connectivity, integration and unified commerce solutions, is the most complete way to connect your business across the supply chain, integrating everything from EDI, to inventory management, to fulfillment, to digital storefronts and marketplaces, to your business system, and to whatever comes next. To stay ahead in today’s dynamic global market, companies need to be able to do business in a lot of different directions at once. TrueCommerce has helped businesses be more connected, more supported, and more prepared for what’s next. That’s why thousands of companies – ranging from start-ups to the global Fortune 100, across various industries – rely on us.
TrueCommerce. Do business in every direction.
Our culture and values are what set us apart! TrueCommerce provides an open and positive work environment where providing employees with a work/life balance is key. Work is not only challenging, but interesting and rewarding as well. It’s exciting for our employees to see how our products help customers grow their businesses. We encourage employees to grow and develop by providing opportunities for advancement – and SALES is a team full of opportunities to grow your career. Employees work in a team environment where they are able to celebrate their achievements as they work towards their goals. Additionally, TrueCommerce organizes events throughout the year like global town hall meetings, team outings, holiday events, and opportunities to volunteer for charities.
Come join our team!
Experience
Required- Customer Service Experience
- 1 - 2 years: Inside Sales Experience
Education
Preferred- Bachelors or better
Skills
Required- Negotiation
- Multi-tasking
- Building Rapport
- Organizational
- Technical
- Verbal Communication
- Problem Solving
- Listening
- Closing Sales
- Customer Service
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