Date: May 12, 2023

Location: Albuquerque, New Mexico, US, 87107

Company: TECO

Ignite your career with New Mexico Gas Company!

By joining the NMGC family, you can count on a safety-focused work environment, competitive pay and benefits and opportunities for training and personalized development to ignite your career. We embrace diversity and the inclusion of all; our difference, unique perspectives and talents are our strengths and integral to the success of our company.

New Mexico Gas Company is a member of the Emera family of energy companies which also includes Tampa Electric, TECO and Peoples Gas.

Title: Service Tech
Company: New Mexico Gas Company
Location: ALB Gas Service Center
State and City: New Mexico - Albuquerque
Shift: 8 Hr. X 5 Days

This position will be open to internal and external applicants and will close on Friday, May 18th, 2023.

The Service Technician pays between $46,120 and $57,650.

This position is also eligible for up to 20% Supplemental Pay in accordance with NMGC's Supplemental Pay Policy. Supplemental pay is added to the successful candidate’s base hourly rate

Preferences:

Must live or be willing to relocate within 30 minutes of the Albuquerque Gas Service Center.

Possesses a valid Journeyman Gas Fitters license (JGL)

Service Technician

POSITION CONCEPT
Under general supervision, performs a wide range of meter work and service requests, which includes repairs and troubleshoots routine to difficult/non-routine service problems, and may consist of servicing customer appliances. Provides quality customer service by resolving customer inquiries and complaints in a professional/courteous manner.

PRIMARY DUTIES AND RESPONSIBILITIES
1. Completes meter orders to include connects, disconnects, meter sets, and meter exchanges, in a timely and safe manner

2. Performs and completes service requests to include adjustment, and investigation of high bill complaints

3. May investigate and respond to gas emergency orders and requests, such as blowing gas lines, in compliance with Company emergency and safety guidelines

4. Collaborates and consults with various individuals and groups to ensure the timely and safe completion of work assignments

5. Prepares and completes in a timely/accurate manner various/required reports in the performance of assigned duties, such as damage reports, odorant test reports and/or related system reports

6. Documents and maintains records such as final inspection, yellow and red tags, and permits

7. May be required to provide general assistance in any department and or function, as needed

8. May be assigned to monitor warehousing of supplies and/or related materials as required or assigned

RELATIONSHIPS
Key Internal: Operations department
Key External: Contractors, Customers, Government Entities and/or Vendors

QUALIFICATIONS

Education
Required: High School Diploma or General Education Diploma (GED)

Licenses/Certifications
Required: Must be able to obtain and maintain all applicable Operator Qualifications (OQs). Must successfully apply for and pass the State of New Mexico exam to obtain a Journeyman Gas Fitters license (JGL) within a maximum of 2.5 years. Must possess a valid driver's license or may be required to maintain a commercial driver’s license (CDL), depending upon the position and/or geographic location. All team members must meet the acceptable driving record requirements of the Company.

Experience
Related Experience
Required: Zero (0) to four (4) years of direct and/or related work experience, or equivalent combination of education and/or experience related to the discipline

Knowledge/Skills/Abilities (KSA)
Required: Ability to gain the knowledge of all areas of service, including, troubleshooting, and maintenance. Working knowledge and demonstrated mechanical/technical general of all areas of service, including basic service and odorization. General knowledge of company procedures and policies and local, state, and federal regulations of the duties assigned. Working knowledge of customer service functions. Ability to recognize potential and immediate hazards and acts in emergencies. Ability to operate various tools and equipment related to service work, such as a Combustible Gas Instrument (CGI). Ability to troubleshoot all types of appliances. Ability to analyze and resolve routine/complex meter, service, and installation problems.

PHYSICAL DEMANDS/ REQUIREMENTS
Frequent required to stand and/or walk to 2/3 of the time and sit up to 1/3 of the time. Manual dexterity needed with the ability to stoop, kneel, crouch, crawl, talk, listen, and smell. Must occasionally lift and/or move up to 50 pounds. Work from an elevated position, such as ladders and rooftops. Will be exposed to outside weather conditions, fumes or airborne particles, toxic or caustic chemicals, and natural gas emergencies and situations. Vision requirements include close vision, distance vision, color vision, peripheral vision, and depth perception.

New Mexico Gas Company (NMGC) offers a competitive Benefits package!!

Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage *Tuition Assistance Program * Employee Assistance Program * Wellness Programs and more!

NMGC and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our NMGC customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.

New Mexico Gas Company, Inc. (NMGC) is proud to be an Equal Opportunity Employer.

NMGC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at NMGC will be based on skills, knowledge, qualifications and abilities.

Pay Transparency Non-Discrimination Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

ADA policy

It is the policy of NMGC to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.

Application accommodations

Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.

Employment for this position will be contingent upon the successful completion of pre-employment requirements, which include a background screen and drug test. Also, pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.

Nearest Major Market: Albuquerque
Job Segment: Gas, Gas Technician, Electrical, Energy, Engineering