Job description
Aspen is one of the world’s premiere destinations for inspiration and transformation at the intersection of recreation, nature, and culture. Aspen Skiing Company was founded 75 years ago following World War Two in a moment of vision and renewal.
With a purpose deeply rooted in expanding possibilities, we are company driven by its values and our people.
We operate four mountain resorts (Aspen, Aspen Highlands, Snowmass and Buttermilk) with summer and winter experiences; the Five Star, Five Diamond Little Nell Hotel in Aspen; the contemporary Limelight Hotels in Aspen, Snowmass and Ketchum; world-class events including the World Cup series and X Games; and a multi-store retail portfolio.
The Vacation Specialist assists and serves guests with vacation packages in Aspen/Snowmass and acts as a liaison between the hotel/property management company and customers. This position generates revenue from in-bound calls; handles special requests and any additional customer service of the assigned reservation queue, within the framework of the Reservations Department.
- Respond to inbound telephone inquiries regarding travel reservations by building personal customized vacation package for all aspects of their vacation, including lodging, air transportation, ground transfers, rental cars, lift tickets, ski school, travel insurance, equipment rentals, and other activities
- Continuous follow up on booked reservations
- Conduct follow-up calls to current customers to inform them about their reservation and/or special request status when necessary
- Maintain conscientious work performance and promote the hospitality offered by Stay Aspen Snowmass with courteous, friendly, professional service
- Maintain thorough working knowledge of SAS properties, ASC activities, Inntopia software and Apollo systems
- Charge deposit/final payment on reservations booked
- Provide back up for the operator phone
- Assist with special event pass production
- Assist other departments when necessary
- Conduct outbound calls concerning potential new revenue opportunities
- Other duties as assigned
College degree preferred- Spanish or Portuguese language skills preferred
- Knowledge of Apollo/Smartpoint system with minimum 3 years hands on experience
- Sales experience within the travel related industry
- Working knowledge of Microsoft Office applications
Additional Information
Supervision Given and Received
Supervision given: This position has no supervisory responsibilities.
Supervision received: Works under direct supervision of the SAS - Sales Supervisor. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.
Work Environment and Physical Demands
Ability to be on your feet, kneel and bend for extended periods of time
Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces
Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.
For an overview of Aspen Skiing Company's benefits and other compensation visit aspensnowmass.com/jobs/benefits
As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here
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