Support Services Specialist
Job description
Support Services Specialist, Health Information Management (HIM), Centralized Dictation Services Division, University of Iowa Hospitals & Clinics, Department of Health Information Management, Hospital Support Services Building (HSSB), 3281 Ridgeway Drive, Coralville, IA 52241
Classification Title: Support Services Specialist
Department: Health Information Management, University of Iowa Health Care (HSSB, Coralville)
Pay Grade: 3A
Salary: $39,732 - $71,244
Percent of Time: 100%
Schedule: Monday – Friday, 8:00 a.m. – 5:00 p.m. (start/end time negotiable)
Location: Hospital Support Services Building (HSSB) in Coralville, Iowa
Staff Type: Professional & Scientific
Type of Position: Regular
Job Summary:
University of Iowa Hospitals & Clinics Department of Health Information Management (HIM) is seeking a Support Services Specialist, full time, Monday through Friday, to perform duties in the Centralized Dictation Management division of HIM. This position will oversee and manage all activities related to Centralized Dictation Services (CDS) to include the dictation/transcription system and outsource vendor that transcribes dictation. Investigate and resolve adoption cases and patient amendment requests. Support HIM administration as needed. This position is eligible to participate in remote work. Remote work must be performed at an offsite location within the State of Iowa. Training will be held ONSITE at the HSSB building at a length determined by the supervisor. Remote eligibility will be evaluated upon satisfactory job training. Successful candidates must comply with the requirements of the remote work program and related policies.
Key Areas of Responsibilities:
- Manages, directs, and provides leadership for activities related to Centralized Dictation Services (CDS).
- Develops and implements procedures and policies for CDS operations and assists in design and development of processes to improve dictation and transcription quality.
- Ensures clinical department staff are adequately trained to utilize transcription software application to complete documentation as expected by policies and procedures. Assures training is specific to document and work type to meet quality standards.
- Directs and monitors work of transcription outsource vendor. Communicates changes in work volume as appropriate.
- Operates and monitors dictation system; coordinates system maintenance to ensure continuity of operations
- Maintains confidentiality of patient information, including electronic data
- Assists in the training and education of physicians and other caregivers on dictation policies and procedures.
- Serves as liaison between CDS and clinical departments utilizing dictation system.
- Compiles dictation and transcription usage statistics, billing charges and sends billing invoices to departments utilizing dictation system monthly. Creates fiscal year statistical reports.
- Investigates and resolves patient amendment and non-amendment requests. Ensures patient notification within timeline required by HIPAA. Compiles amendment and non-amendment statistics.
- Investigates and processes adoption cases and termination of parental rights paperwork per HIM procedure. Compiles adoption statistics.
- Exhibits behavior expected of an HIM staff member.
- Performs other projects and tasks as assigned.
The information contained herein is not intended to be an exhaustive list of all responsibilities required of individuals performing the job.
Benefits Highlights:
- Regular salaried position located in Iowa City, Iowa
- Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
- For more information about Why Iowa?, click here
University of Iowa Hospitals & Clinics – recognized as one of the best hospitals in the United States – is Iowa’s only comprehensive academic medical center and a regional referral center. Each day, more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®
Required Qualifications:
- Bachelor’s degree in Health Information Management, business administration or the equivalent combination of education and experience is necessary.
- One year experience working with medical records/health information.
- One year administrative or office experience
- Knowledge and proficiency with computer applications (i.e. Microsoft Office Suite).
- Knowledge and understanding of medical terminology.
- Excellent verbal and written communication skills.
Desirable Qualifications:
- Three or more years working with medical records/health information.
- Three or more years administrative or office experience
- Knowledge and experience managing dictation and transcription services
- Knowledge and experience managing outsource vendor transcription services
- Knowledge of UIHC medical record adoption processing
- Knowledge of UIHC patient amendment processing
- Knowledge and use of Epic
- Knowledge of UIHC policies and procedures
Application Process
In order to be considered for interview, applicants must upload both a current resume and a cover letter that clearly address how they meet the listed required and desired qualifications of this position. Five (5) professional references will be requested and required at a later step in the recruitment process for final applicants.
Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization. For questions, contact Erin DuFrane-Woods at erin-dufrane-woods@uiowa.edu
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