Job description

Dallas, TX | Administrative & Clerical

Summary:
Develops and directs implementation of standards, processes and systems to enhance quality, consistency, efficiency, and timeliness of responsibilities within the department. Also serves as a technical expert and a resource to staff, patients and visitors. Consistently demonstrates the core values of Children's Medical Center and serves as a role model to other employees. Responsible for monitoring and resolving accounts within Patient Access work queues, monitoring volume on ED track board, maintaining department schedules to align appropriate staffing to changing volume. Serves as a people leader by maintain timecards, participating in the interviewing and hiring process, training and education of new staff and provides coaching, counseling or disciplinary actions as needed.

Responsibilities:

• Performs all duties and responsibilities for the Access Team. Participates in program development and department process improvement. Assists manager in communication of new procedures. Appropriately engaging staff participation and monitoring staff compliance.
• Collaborates with manager to assess work to ensure that all staff hours are efficiently utilized. Establish and maintain staff schedules to ensure adequate coverage. Responsible for effectively managing their time to ensure timely completion and reporting of projects and other administrative duties. Coordinates and supervises daily operations of patient access functions in order to ensure quality and compliance.
• Acts as role model and provides effective problem-solving or general assistance to all levels within their assigned areas of responsibility. Consults and communicates with staff, managers, directors, and other hospital departments as required to maintain efficient hospital operations. Responsible for analyzing problems and elevate to department leadership as appropriate.
• Monitor individual staff performance including coaching, mentoring, training, providing constructive feedback and be an active participant in performance improvement efforts. Provide staff education and training and is responsible for motivating and orienting staff. Must remain current on all regulatory requirements to include HIPAA regulations and Joint Commission standards.
• Conducting random quality assurance of team’s work assignment to ensure that department and organization standards are met.
• Participates in interviewing applicants and in the selection of new employees.
• Performs other duties as assigned.

SHIFT: This is a full-time position working day shift Monday through Friday at Children's Health- Dallas.
WORK EXPERIENCE

• At least 5 years job related experience Required
• At least 1-year supervisory experience Preferred

EDUCATION

• Two-year Associate's degree or equivalent experience Required

About Us

Children’s Health values the role each member of our team plays in helping us make life better for children. We employ more than 7,500 people and provide rewarding career opportunities that help them reach their highest potential.
We also hold Magnet recognition from the American Nurses Credentialing Center for nursing excellence, we serve as the primary pediatric teaching facility for the University of Texas Southwestern Medical Center , and we are widely recognized for delivering high quality care .
Children’s Health has also been named one of the 150 Top Places to Work in Healthcare by Becker’s Healthcare for nine consecutive years.
We invite you to learn more about Children’s Health.
Benefits
Children’s Health offers competitive pay, a comprehensive benefits program and opportunities for learning and career development. We promote a diverse and inclusive workplace, and our team members have a voice in their work through surveys and town halls.
We invite you to learn more about Children’s Health.

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