Job description
The Teller Services Representative will be responsible for accurately processing financial transactions and being an effective source of information for members: in the lobby, drive-thru window, or by telephone. They will provide friendly, professional, confidential, and effective assistance to members and employees assuring a positive experience and minimizing wait time.
Our Culture
AMOCO Federal Credit Union is 85 years strong and recognized as one of the largest credit unions in the Houston/Galveston area. Our culture is driven by staff who exemplify the cooperative spirit of people helping people. By listening and understanding the needs of our membership, we aim to become their trusted financial institution. The goal of every interaction is to create member loyalty and to serve and satisfy the financial needs of our members and employees at every touchpoint in the member service chain. To achieve that, we focus on hiring talent and the right fit for our culture.
Work Perks
We offer the following exceptional benefits:
- Health benefits including medical, dental, and vision for employees
- Tuition reimbursement
- On the job training
- 401(k) match
- Annual Bonus Incentive
- Paid Company Annual Holidays
- Paid time off
- Frequent employee appreciation and recognition events
Essential Functions & Duties
50% Demonstrates efficiency with financial transactions for checking, savings, and borrowing customers: receives funds, posts transactions, pays out funds as requested, and verbally confirms intended transactions with members to assure needs are met and minimize reversals
15% Balances cash drawer daily to assure accuracy in transactions and notifies supervisor regarding any outages, while appropriately applying policies
10% Researches, troubleshoots, and resolves member and internal inquiries regarding policies, practices, and products
10% Issues Traveler's Checks and money orders, receives currency for coins and verifies amounts, processes the redemption of bonds, cashes checks according to written procedures
10% Receives loan payments and savings deposits from members, addresses inquiries on accounts, records amounts and dates of payments and other significant information, checks customer calculations, and validates checks and/or counts cash payments
5% Assists other departments and branches with transactions as needed, provides support for the department and branch managers in fulfilling member requests and merchant verifications
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
- Commitment to provide excellent customer service while using Member Service & Loyalty Skills: Focus on Member, Maintain/Enhance Self-Esteem, Listen, Maintain Personal Responsibility, Manage Complaints and Resolve Problems.
Experience
Required- 1 year(s): Cash handling and customer service experience is strongly preferred
Education
Required- High School or better
Behaviors
Required- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
Motivations
Required- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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