IAA, Inc. is seeking a Title Resolution Specialist to join our team in Albany, NY

The Title Resolution Specialist oversees securing all necessary documents for vehicle title ownership transfer outside the standard process. This includes, but is not limited to title problem files and aging inventory. Tasks include investigating title delay with obtaining transferable documents, identifying solutions, and administering the appropriate processes, resulting in compliant sale documents. Communication with customers and vehicle owners, resolving problems and discrepancies, answering inbound phone calls, sending emails, and providing excellent customer service is also required. Compliance with state and buyer requirements is necessary. Where IAA has the authorization to process applications as an acting state processing authority, Title Resolution Specialist may also work within those state systems.

Key Accountabilities:

• Researches missing incorrect title paperwork and finalize a proper resolution
• Provides a variety of customer support services through the mail, email, telephone, and direct personal contact
• Reviews and enters in title work for all customers
• Communicates with customers by email or verbally to handle title issues daily
• Completes application to transfer title ownership
• Enters information from titles received from the state into the IAA operating system
• Stays current with title/salvage laws in multiple states
• Responds to customer questions, complaints, and requests
• Resolves problems encountered in the effort to transfer title ownership
• Performs word processing assignments, filing, and related clerical duties
• Follows well-established procedures and under the close direction of the supervisor
• Assists with other office functions as needed
• Immediately reports all violations of company policy to a supervisor or manager
• Protects and preserves confidential, personal customer information received and adheres to state and company records retention procedures

Additional Information:

• Ability to work unattended passionate worker
• Ability to research and prioritize projects
• Will be asked to obtain notary and other state licenses or be bonded
• Will be asked to send out daily correspondence by FedEx or USPS
• Ability to communicate and work with customers
• Proficient computer skills, including Excel
• Time managing and multi-tasking skills
• Professional and clean appearance
• Adapt to change and have the ability to follow instructions
• Ability to function well as part of a team

Education & Experience:

• High School diploma or equivalent experience preferred
• 2 or more years of work related experience
• 18 + years of age

Preferred Skills:

• 1 or more years State/National title processing experience
• Previous knowledge in title and salvage title requirements
• Maintaining customer databases

In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays and vacations.

About IAA:

IAA, Inc., a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. Ritchie Bros. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.

IAA is dedicated to providing equal employment opportunities regardless of race, creed, religion, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status. IAA is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform necessary job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)