Job description

Our retail store is the front door to our organization, where we create a welcoming and informative experience for our visitors, program participants, and the public. In this seasonal role as a Visitor Experience Associate, you will join the team providing this experience.

We love working with team members who:

• Enjoy warmly helping people
• Work well as part of a team
• Bring their best self and find it in others

PRIMARY RESPONSIBILITIES:

Guests, Customers, and Community:

• Provide customer service for all NWMC visitors including tourists, program participants, and the public.
• Assist visitors in person, over the phone, and via email with their retail and registration needs
• Maintain a thorough understanding and awareness of the organization’s activities, the local community, and the maritime sector

Northwest Maritime Retail:

• Assist the Retail Specialist, Visitor Experience Supervisor, with receiving, tagging, and stocking merchandise
• Check-in & guide guests to Summer boat tour location
• Support the organization during large events, including Wooden Boat Festival and Race to Alaska
• Effectively navigate Point of Sale software, and other technology as needed
• Other duties as assigned

GENERAL OPERATIONS

While this position’s primary responsibility is in a retail setting, the Visitor Experience Associate will work as part of the NWMC team to ensure smooth operations for the organization as a whole. This could include providing information to visitors regarding the Maritime Center and helping out in projects and events that require all-hands-on-deck, to helping tie up a vessel coming into our dock because you happen to be standing there. We all pitch in for the heavy lifting now and then—sometimes this is metaphoric; occasionally we all have to actually help lift something heavy.

MINIMUM QUALIFICATIONS

• Responsible, detail-oriented, proactive, and have the ability to represent the NWMC in a friendly and enthusiastic manner
• Strong customer service skills
• Available to work a flexible schedule, including weekends and holidays

APPLICATION PROCESS

• Submit your resume with the online application.
• Deadline for applications: Open until filled, application review begins May 15, 2023

WORK LOCATION & SCHEDULE

• Position will require onsite work
• Main NWMC Offices are located at 431 Water St., Port Townsend, WA 98368
• Position is seasonal part-time, 20-24 hours/week, from May to October
• Reports to: Visitor Experience Supervisor

WAGE RANGE & BENEFITS

• $16-$18 per hour, non-exempt
• Paid time off: sick time is accrued at 1 hour for every 25 hours worked
• Employee discounts during months of employment
• Employee discounts on classes and in NWMC-run retail stores

The Northwest Maritime Center is an equal-opportunity employer that welcomes and encourages individuals of all cultures and communities to apply.

WHY YOU WANT TO WORK HERE

There are rare moments when organizations have the combination of a talented and motivated staff, an engaged board, a healthy and productive work culture, are executing well on existing programs but still innovating and looking for the next step—we’re in that moment, and it’s exciting.

The pandemic had significant impacts on our organization and our ability to serve our community—just as it affected other organizations. We shifted activities and made some hard choices but did so to preserve the resources that are enabling us to rebuild as we return to normal service levels.

We have now grown beyond our pre-pandemic size. The work of our board and our team is key to that growth and rebuilding, and we want you if you have the skills to help the team succeed and are excited to be part of a team that is using this moment to not just survive, but scale.

The Northwest Maritime Center is dynamic, making a difference in our community, and taking an increasing role in the region. We serve individual students and program participants, but we also work to help solve community problems like systemic improvements in our public schools, economic development, job training, and working regionally to pair the opportunities in the maritime industry with the need to address systemic oppression in communities of color. Plus, all of the fun stuff like kids’ programs, festivals, and adventure races. Our waterfront campus is vibrant with a multitude of compelling activities—all of them done to meet or advance industry best practices. In the words of a board member: “We don’t do B work.”

On top of it all, you’d get to work on the water in Port Townsend: natural beauty, heritage buildings, arts community, wooden boats, zero traffic jams. The Northwest Maritime Center’s relative scale to our small town means that the effects of our success can be observed in the success of our community. You’ll be doing meaningful work for the place you live, and your efforts will make a tangible difference.

Right team, right moment, the right momentum, and the chance to move the needle for the prosperity of an entire community: That’s why we get excited to come to work in the morning, and that’s why we think you should want to be here too.

Job Types: Part-time, Temporary

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount

Shift:

• Day shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Port Townsend, WA 98368: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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