Job description

Title: Workforce Management Specialist

Classification: Non-Exempt

Reports to: Director, WFM

Pay Range: $28.00 - $35.00

The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.

This position is currently located in Sylmar, California, and will relocate to Santa Clarita in the third quarter of 2023. We do not provide remote or hybrid employment.

Job Objective:
This position acts as a liaison between operations, HR, and payroll to ensure the workforce systems are meeting or exceeding business requirements. Provide ongoing application configuration, interface, and other application technical tasks for workforce management systems. Interpreting, changing policies that require design, build, test, and deploy.

· Provides ongoing WFM systems support to ensure configurations are accurate and
up to date.

· Position is responsible for maintaining knowledge base on business changes
including business policy, format, and operational changes.

· The individual is responsible for ensuring WFM systems settings are current.

· Ensure accuracy of workforce systems to ensure data integrity.

· Audit the workforce management system to ensure pay rule and schedule rule
accuracy.

· Perform audit of people data within workforce systems to ensure information
accuracy.

· Continuous review WFS reporting to ensure data integrity.

· Auditing configuration settings through store visits and communications with store
management to ensure accuracy.

· Metric High level of data integrity.

· Ensure operations are meeting business needs in a timely manner.

· Field work to pulse general end user community to ensure the system is meeting or
exceeding appropriate business requirements.

· Act as the WFS liaison to HR to support and identify contract changes.

· Lead on user acceptance testing of application changes.

· Builds and maintains the application change release schedule.

· Metric System that meets business needs efficiently.

· Configure workforce management system to ensure adequate support of business.

· Configure workforce management system to properly support the labor hour and
item forecasts required to drive operational effectiveness.

· Configure workforce management system to properly support the profile needs of
the business.

· Ensure all end user access is configured with the appropriate level of access.

· Configure schedule rules to ensure compliance with labor laws and negotiated labor
agreements.

· Configure pay rules to ensure accurate associate pay and ensure compliance with
labor laws and negotiated labor agreements.

· Configure attendance policies.

· Provide adhoc data requests using SQL interface development and script execution.

· Develop and modify workforce management system reporting to ensure reporting
needs are in line with store information requirements.

· Adjust configurations based on continuing business changes.

· Support the overall integrity of the application and provide recommendations on
how to improve the usability of the application.

· Provide feedback to leadership on how system can be improved.

· Metric Well-designed WFM system with modifications as needed.

· Create and maintain workforce management systems.

· Building and maintaining WFM systems knowledge database inclusive of store labor
standard characteristics and profiles, store plan designs and calendar changes,
department hours of operations, departmental service level requirements.

· Maintain contact with key business stakeholders to ensure WFM team and WFM
systems are current on changes to store format, hours of operation, etc.

· Create and administer a standard process for identifying changes which impact our
WFM systems, updating WFM systems with appropriate configuration settings, and
communicating timeline of configuration changes to appropriate stakeholders in the
business.

· Investigate / develop automation which helps to streamline the process for
maintaining our WFM systems configurations.

· Look for methods to continuously improve the process and create better visibility at
store and district level of current settings for our WFM and labor model inputs.

· Metric Collaboration with key business leaders to ensure needs are met.

· This position provides ongoing WFM systems support to ensure configurations are
accurate and up to date.

· Framework & guidelines: This position follows standard guidelines and must defer to
senior management to make changes.

· Financial dimension: This position has no direct financial accountability.

· Degree of latitude: There is no latitude to make decisions, but the position may make
recommendations to leadership on how to improve.

· Interactions and relationships: This position maintains relationships with key
business stakeholders to ensure the needs of the business are being met through
WFM systems.

· Acts as a liaison between operations, HR, and payroll.

· Maintaining enterprise knowledge.

· Provide ongoing application configuration, interface, and other application technical
tasks.

Skills:

· Oral and written communication skills

· Presentation skills

· Strong analytical skills

· Advanced MS Excel and Access

· Customer focus

· Initiative

· Attention to detail

· Five years minimum administrative experience

Position Type/Expected Hours of Work This is a Non-Exempt Level Position, Monday – Friday, 8:00 am-5:00 pm; the schedule would be based on a business necessity and coordinated through the reporting supervisor.

This job description is not intended to be all-inclusive, and employees may perform other duties as directed. All employees are expected to perform any reasonable task or request that is consistent with fulfilling company goals and objectives.

Job Type: Full-time

Pay: $28.00 - $35.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

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