Job description

Front Desk Agent

The Schoolhouse Hotel is looking for a friendly and tech savvy Front Desk Agent to serve as our guests’ first and last point of contact. This position will manage all aspects of our guest’s accommodation and the arrival/departure experience.

Job Responsibilities

• Welcome guests upon their arrival
• Perform all check-in and check-out tasks
• Provide escort and luggage assistance to the sleeping rooms
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ requests in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Job Requirements

• Work experience as a front desk agent, Receptionist or similar role
• Experience with hotel reservations software, Protel is a plus
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Positive attitude
• Excellent communication and organizational skills
• Degree in hotel management or interest in continuing education is a plus
• Ability to work weekends, varying shifts, and holidays

The Schoolhouse Hotel is an equal opportunity employer.

Job Type: Full-time

Pay: $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

COVID-19 considerations:
All Team Members are fully vaccinated

Ability to commute/relocate:

• White Sulphur Springs, WV 24986: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.