JOB SUMMARY:

Securitas is currently seeking a Senior Desktop Engineer (Level 3) who will be accountable for client support requests and managed endpoints in Active Directory, Azure Active Directory and SCCM. Other responsibilities include assisting with project tasks to include Windows Operating System upgrades, PC imaging and software distribution.

ESSENTIAL FUNCTIONS:

• The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.

• Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.

• In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions.

• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.

• Provide 3rd line end user desktop support for EOC / WOC / Canada offices as well as support for other global systems and users using Service Now as an ITSM ticketing solution.
• Perform SCCM Software packaging and Deployment, plus some manual software installs.
• Provides incident and problem management for L3 related tickets.
• Carry out remote end user 3rd line support.
• Handle administration of our internal Office 365, Azure AD environments as well as other internal applications.
• Escalate IT issues to various internal and external support teams where necessary.
• Undertake small to medium sized IT projects such as rollouts and equipment installs.
• Administration of Group Policy / AD / and some SCCM related tasks using PowerShell.
• Document known issues into our shared knowledgebase.
• Work on-call hours as and when required by the business.
• Mentor junior members of the team and help them progress in gaining technical experience.
• Approx 30% of your work will be working as resource on key projects and initiatives such as rollouts, upgrades of both hardware and software, process redesign, documentation etc.

MINIMUM QUALIFICATIONS AT ENTRY:

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

• 3-5 years of progressive experience in Information Technology Support sector with focus on Windows OS administration, Software deployments, SCCM (Software Distribution and some application packaging a plus), Powershell automation.
• 3+ years of working in a 3rd line service desk environment in a senior capacity.
• In depth knowledge of End User Computing architectures, management platforms and advanced troubleshooting.
• Experience leading or being a part of key initiatives and projects related to rollouts extremely beneficial.
• Citrix knowledge is a plus.
  

EDUCATION/EXPERIENCE:

• Bachelor's degree and/or equivalent experience in Information Technology, Computer Science or Business Management
  

COMPETENCIES: (as demonstrated through experience, training, and/or testing):

• Highly effective verbal and written communication skills with ability to deliver technical information to non-technical audiences.
• Demonstrated experience working within clearly defined standards and adherence to quality SLA.
• Prior mentorship and training of junior team members.
• Possesses a willingness to learn and has a can-do attitude.

Working Conditions and Physical/Mental Demands:

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with executives, clients, prospects, and staff, in group settings and in situations requiring high performance and results.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
• Handling and being exposed to sensitive and confidential information.
• Required ability to handle multiple tasks concurrently.
• Regular talking and hearing.
• Occasional lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.

EOE M/F/Vets/Disabilities

About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

About the Team

Our Company Mission:

Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:

Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.

Helpfulness:

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.