Job description
Bâtir une carrière enrichissante
Chez Solutions Mieux-être LifeWorks, nous n’offrons pas seulement des possibilités de carrière, nous proposons des possibilités de carrière qui vous permettront de contribuer de façon significative à la qualité de vie des gens. Nous comptons sur l’expertise remarquable de plus de 7 000 employés afin de soutenir le personnel des organisations que nous servons et les membres de leur famille. Nos programmes avant-gardistes ont un effet durable sur la santé, la sécurité financière et la productivité de 24 000 entreprises.
US Remote Telecounselor provides EAP and Gambling assessments, short-term counseling, crisis intervention and case management services to clients over the telephone.
Telecounselor
Lifeworks
Continental USA
Permanent, Full Time
Lifeworks
Continental USA
Permanent, Full Time
LifeWorks
LifeWorks supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform, LifeWorks. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.
As a Global Employee Engagement Platform serving tens of thousands of companies and millions of employees worldwide, LifeWorks by Morneau Shepell uses innovative technology and mobile-first user experience to deliver a Total Wellbeing Solution that people and companies - such as Aviva, Burberry, Walgreens, Expedia, Intel and Nestlé Canada - love to use.
LifeWorks employees have access to the same high-quality well-being support and resources provided to our customers. We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally. We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.
LifeWorks employees have access to the same high-quality well-being support and resources provided to our customers. We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally. We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.
Summary
The Telecounselor provides EAP and Gambling assessments, short-term counseling, crisis intervention and case management services to clients over the telephone.
Responsibilities
Counseling Responsibilities (80%)
- Provide assessments and short-term counseling services using a brief solution focused model- EAP, Gambling, Special Helplines (FRAP), mandatories.
- Provide telephone consultations related to crisis or assessed urgent situations when required. Assess client needs and, record client information.
- Counseling is provided within a 50 minute session and documentation takes place during the balance of the counseling hour with 10 minutes at the end of each session dedicated to notes.
- Provide clear concise information to clients regarding the EAP Services and Gambling Services.
- Where required, ensure correct number of first appointments offered available as per targets
- Consult with other counselors and supervisors as appropriate.
- Refer clients to appropriate internal and external resources as required.
- Establish and maintains case files and other pertinent client documents.
- Be an active member of a clinical team, participating in committees and mentoring as appropriate.
- Attend continuous learning sessions, training and case consultations on a regular basis.
- Meet sessional, containment, and other targets as defined by the Clinical Manager
- Meet all requirements as set out in company Clinical Manual
Team and Administrative Responsibilities (20%)
- Use of computer systems, for booking client appointments, retrieving relevant organizational information and communicating with internal customers.
- Participate in ongoing supervision with the Clinical Manager or Clinical Supervisor.
- Participate in regular team meetings including professional development opportunities both internal and externally as appropriate.
- Complete detailed case notes for all clients.
- Submission of files as per clinical policy.
- Must keep updated of relevant regulatory and legislative developments
- Commitment to Professional Development
- Act as an ambassador for the service internally and externally
- Other duties as assigned.
Succeeding as a Mental Health Telecounselor will require the following core qualifications and skills
Education:
- Master’s degree from an accredited university program in Social Work, Clinical Psychology, Counseling/Education or related field.
Licensure:
- Must be clinically licensed i.e. LCPC, LCSW (as applicable to applicant’s state of domicile).
Knowledge/Skills:
- Excellent communication, problem solving, collaboration, cultural competency, interpersonal, self-care, time management and organizational skills.
- Ability to work flexible hours in a fast-paced environment.
- Computer literacy (MS Word, Excel, Internet Explorer).
- Preference will be given to candidates with training/experience in brief solution focused counseling and substance abuse treatment through volunteer, academic or work experience
- EAP and prior telephone counseling experience are assets.
- Excellent communication, consulting and case management skills
- Previous Assessment, Crisis Intervention, and Short term Counseling experience
- Familiarity with community resources
- Customer service experience
- Strict adherence to the ethical principles governing confidentiality/privacy legislation
- Excellent organizational skills and memory for detail
- Familiarity with Windows NT environment, Microsoft Office; basic typing skills necessary
Là où la loi le permet, les employés de LifeWorks doivent être entièrement vaccinés pour accéder à un bureau de LifeWorks ou aux locaux des clients.
Solutions Mieux-être LifeWorks adhère au principe d’équité en matière d’emploi. Nous avons pour politique de traiter tous les candidats équitablement sans distinction de race, de couleur, de croyance, de religion, de lieu d’origine, de citoyenneté, de sexe, de situation familiale, d’âge, de handicap, d’orientation sexuelle ou de statut d’ancien combattant.
Les personnes handicapées qui ont besoin d’un accommodement durant le processus de candidature ou qui aimeraient obtenir l’offre d’emploi dans un autre format peuvent en faire la demande par courriel à l’adresse
talentacquisitiononboarding@lifeworks.com
.
Un emploi enrichissant qui compte
Le mandat de Solutions Mieux-être LifeWorks consiste à aider les organisations à soutenir leurs effectifs et du même coup, nous nous efforçons d’aider les nôtres à s’épanouir. Nous sommes toujours à la recherche de professionnels talentueux qui se démarquent par leur leadership stratégique et qui désirent améliorer la vie des gens que nous servons. Nous remercions tous les candidats pour l’intérêt qu’ils nous portent; cependant, nous communiquerons uniquement avec les personnes retenues pour une entrevue.
Chez Solutions Mieux-être LifeWorks, nous nous faisons un devoir de donner la préséance à nos employés. Notre priorité est d’optimiser leur santé et leur productivité. En raison de la pandémie de COVID-19, nous continuons de surveiller la situation mondiale et de suivre les directives des autorités locales dans chacune des collectivités où nous exerçons nos activités afin d’assurer la santé et le bien-être de nos employés. La sécurité est notre priorité absolue et, bien que l’objectif soit de réintégrer nos bureaux un jour, nous travaillons actuellement à distance et communiquons avec les candidats au moyen d’entrevues, d’événements de recrutement et de séances d’information qui ont lieu de façon virtuelle. Nous sommes ravis d’échanger avec vous en ligne et attendons votre candidature avec impatience.
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